1 00:00:03,40 --> 00:00:15,18 The one. 2 00:00:26,80 --> 00:00:28,23 A present from the boss. 3 00:00:30,16 --> 00:00:36,75 Of the year goes twice daily as I'm a man of how time flies a funny present 4 00:00:36,75 --> 00:00:41,03 balance all according to what you mean by vanity. It's no laughing matter. 5 00:00:43,07 --> 00:00:46,37 In fact that has to do with a very serious problem. 6 00:00:47,81 --> 00:00:53,70 The grains of sand in this hour glass of been carefully monitored ten minutes the 7 00:00:53,71 --> 00:00:56,33 length of a coffee break. The problem. 8 00:00:57,87 --> 00:01:00,60 Well it seems like somebody's ball just don't know how to tell time 9 00:01:00,60 --> 00:01:05,67 and the carting the boss it's costing the company thousands of dollars every year. 10 00:01:06,86 --> 00:01:12,61 Now now don't get me wrong I like company in fact I'd be out on a break right now 11 00:01:12,61 --> 00:01:16,27 but less because well I'm honest 12 00:01:16,27 --> 00:01:21,78 but it's up to may to figure out a way for the paypal to realize 13 00:01:21,78 --> 00:01:28,33 that I caught a bright manes ten minutes are fifteen at the most Same Vika small 14 00:01:28,33 --> 00:01:32,68 bang to get upset about. But it's pretty big when it comes to dollars and cents. 15 00:01:33,97 --> 00:01:34,48 You'd be surprised. 16 00:01:35,83 --> 00:01:41,14 Mike I was in the boss's office the extent of the problem as pointed out by the 17 00:01:41,14 --> 00:01:41,40 fact 18 00:01:41,40 --> 00:01:46,74 that today more than seven out of ten workers are taking the coffee breaks as compared 19 00:01:46,74 --> 00:01:48,47 with only half this number ten years ago. 20 00:01:49,78 --> 00:01:50,13 Others know 21 00:01:50,13 --> 00:01:55,83 that the hot cup of coffee enjoyed by about twenty seven million Americans is 22 00:01:55,83 --> 00:01:58,55 costing the industry more than a billion dollars annually. 23 00:02:02,07 --> 00:02:02,49 That's think of 24 00:02:02,49 --> 00:02:10,80 that over a billion dollars That's million 25 00:02:13,12 --> 00:02:16,75 on level. What would you guess the coffee break is costing us. 26 00:02:19,10 --> 00:02:23,77 You're really serious about this aren't you for not a big operation. 27 00:02:23,79 --> 00:02:25,32 Four hundred people on the payroll. 28 00:02:27,17 --> 00:02:29,03 Even so I'd bet my bottom 29 00:02:29,03 --> 00:02:33,34 but the coffee break is costing as at least thirty thousand dollars a year 30 00:02:34,41 --> 00:02:35,93 and right. Thirty thousand dollars. 31 00:02:37,41 --> 00:02:38,36 All it has to happen 32 00:02:38,36 --> 00:02:44,25 and it does happen is for half of our people to take an extra ten minutes to figure 33 00:02:44,25 --> 00:02:49,07 out a daily loss of one hundred thirty dollars multiplied by two hundred forty two 34 00:02:49,07 --> 00:02:53,09 working days and they gone figure it out thirty thousand dollars. 35 00:02:53,43 --> 00:02:58,92 OK but what can we do about it a coffee break is almost an American institution. 36 00:02:59,65 --> 00:03:06,11 You can just call and. I'm not talking about the break itself. 37 00:03:06,97 --> 00:03:08,97 That's another ten minutes. Another thirty thousand. 38 00:03:10,30 --> 00:03:12,23 I'm talking about the abuses of 39 00:03:13,12 --> 00:03:18,20 that thirty grand I don't think we should have to say Well now there's more to this 40 00:03:18,20 --> 00:03:20,10 and you're going to say 41 00:03:20,10 --> 00:03:25,44 that again a lot more for the past two weeks I've studied the coffee break. 42 00:03:25,50 --> 00:03:27,46 But there are people. 43 00:03:27,47 --> 00:03:30,80 Now that ten minutes starts when they get their hands on the cup of coffee. 44 00:03:31,95 --> 00:03:36,31 What happens before and after is a matter of small concern to them 45 00:03:36,31 --> 00:03:50,26 that it right. 46 00:03:54,01 --> 00:03:54,22 I think. 47 00:04:00,00 --> 00:04:06,77 Why the now why 48 00:04:06,77 --> 00:04:11,68 the the the the the 49 00:04:14,21 --> 00:04:20,73 brows whereas out 50 00:04:20,73 --> 00:04:24,93 the back that point. 51 00:04:26,64 --> 00:04:32,48 Narrow the gap narrowed white 52 00:04:32,48 --> 00:04:39,44 men the three point four one back 53 00:04:39,44 --> 00:04:45,65 by the outback 54 00:04:45,65 --> 00:04:50,91 that back back back back to the 55 00:04:50,91 --> 00:04:57,63 point. And that's the way it stacked somebody earlier today. 56 00:04:57,65 --> 00:05:03,08 First thing you know they're all gone when clowns almost everybody. 57 00:05:03,09 --> 00:05:07,91 At least a coffee break starts five ten minutes I had a Tarot maybe they do 58 00:05:07,91 --> 00:05:11,51 or they're right. Maybe it's better if I don't I'll go at once. 59 00:05:13,61 --> 00:05:19,77 Except for the fact that. On the way back in time delivery. 60 00:05:19,79 --> 00:05:22,00 You know what 61 00:05:22,01 --> 00:05:28,67 that thing at the gym the minute they get back the 62 00:05:29,91 --> 00:05:32,85 the day. Frank. 63 00:05:34,24 --> 00:05:40,91 But then suddenly now this is my pride and joy. 64 00:05:41,26 --> 00:05:41,95 Well it's out 65 00:05:41,95 --> 00:05:51,88 but what it what it is a good one book. 66 00:05:52,89 --> 00:05:59,80 Time as a way of getting away from us young. I was minutes of mean nothing. 67 00:06:00,00 --> 00:06:04,54 The employee cost this organization a lot of my own 68 00:06:04,54 --> 00:06:08,33 that you're the boss who will do whatever you say. 69 00:06:08,35 --> 00:06:13,22 However I do think that there's a danger of losing side of the workers viewpoint. 70 00:06:13,30 --> 00:06:14,90 OK I go along with 71 00:06:14,90 --> 00:06:19,44 that as one of the reasons why you're here as personnel manager I expect you to 72 00:06:19,44 --> 00:06:21,13 represent the people who speak up. 73 00:06:22,65 --> 00:06:26,77 Well hourly average worker thanks of into a day. 74 00:06:27,80 --> 00:06:28,84 There's a work around him 75 00:06:28,84 --> 00:06:29,74 that never gets done 76 00:06:36,25 --> 00:06:39,18 that clock on the wall at the magic hours of ten three. 77 00:06:39,78 --> 00:06:45,91 Is a kid momentary freedom and he needs that freedom. JOE That's ridiculous. 78 00:06:47,15 --> 00:06:51,56 You're overplaying it. We ought to conform to rules and regulation to do I do. 79 00:06:51,56 --> 00:06:56,04 Everybody does. But but that's a general. 80 00:06:56,12 --> 00:07:02,36 Let's let's not let down problem can cause a worker to forget 81 00:07:02,36 --> 00:07:04,92 logic and common sense. 82 00:07:04,94 --> 00:07:08,20 The coffee break stand for something take it away 83 00:07:08,20 --> 00:07:10,71 and it suddenly becomes very important. 84 00:07:10,73 --> 00:07:14,30 The law is going to raise beggar and more costly problems. 85 00:07:14,55 --> 00:07:16,19 I'm not asking that it be taken away. 86 00:07:16,36 --> 00:07:19,97 All I'm asking is that they take their ten minutes I want to go at that. 87 00:07:20,41 --> 00:07:25,24 OK But is that possible. I sound like a leading question. 88 00:07:25,62 --> 00:07:28,57 But let's address the worker has only ten minutes. 89 00:07:28,97 --> 00:07:33,22 Is it possible for him to get to the place get his coffee. 90 00:07:33,82 --> 00:07:39,89 Get back in that like the time quiet of this job but that's not my problem. 91 00:07:41,83 --> 00:07:47,76 Yet it is often lost time and he suggested. 92 00:07:48,22 --> 00:07:54,92 What about coffee dispensers located in certain areas. I'm not going to try that. 93 00:07:57,66 --> 00:08:02,11 Study expense and the tenant come in. Twice daily. And at first. 94 00:08:02,37 --> 00:08:04,24 Everybody thought it was a great idea. 95 00:08:04,53 --> 00:08:08,89 It was something for nothing right away the boss was a great guy 96 00:08:10,25 --> 00:08:14,47 but it wasn't long until coffee 97 00:08:17,23 --> 00:08:18,00 gets worse every day 98 00:08:22,16 --> 00:08:25,58 and it wasn't long before human nature began to show zero in other ways. 99 00:08:37,87 --> 00:08:42,53 Speaking of problems. The company sponsored coffee break has a few of its own 100 00:08:43,81 --> 00:08:49,15 but getting back to this matter of Apple time I'd be more lenient in my thinking if 101 00:08:49,15 --> 00:08:52,63 the abuse did them from having to wait for service. 102 00:08:52,65 --> 00:08:54,81 Usually it's an entirely different situation. 103 00:09:07,95 --> 00:09:08,27 Can you imagine. 104 00:09:11,05 --> 00:09:17,90 Tell me how to run. 105 00:09:19,16 --> 00:09:22,01 When I don't belong at a coffee break down 106 00:09:22,02 --> 00:09:25,89 and slip on a knife into each other like a bunch of all women on the other hand 107 00:09:25,89 --> 00:09:31,51 ours can be a place where business is transacted it can be a period for goofing off 108 00:09:31,51 --> 00:09:37,47 but it can be a good time when your people get to know each other. That's good. 109 00:09:38,52 --> 00:09:42,79 Don't you work better with people you know if you're working around a stranger you 110 00:09:42,79 --> 00:09:47,33 spend a lot of time trying to decide where you're aware they are far 111 00:09:47,33 --> 00:09:51,72 and I'll say that. But now let's consider one of my pet peeves. 112 00:09:52,99 --> 00:09:59,89 When. Of course they all have to stop buying a powder ten minutes. 113 00:10:00,00 --> 00:10:05,91 Gone with a cigarette and putting on a new face. Harry's diner on the altar. 114 00:10:06,97 --> 00:10:10,06 It's all a saying you never know who might be there 115 00:10:12,21 --> 00:10:17,68 and talk about the grapevine rather this is one of the original seeds are planted 116 00:10:20,20 --> 00:10:22,53 another complaint is that all too often the few 117 00:10:22,53 --> 00:10:26,85 that fear each other get in their own little circle and other people are left out. 118 00:10:29,16 --> 00:10:34,45 And where do they go on the way back to the office you get to the powder room again 119 00:10:36,19 --> 00:10:40,68 and all our readiness procedures in the compass little adjustments known only to a 120 00:10:40,68 --> 00:11:11,68 woman. 121 00:11:11,70 --> 00:11:15,52 Out for the first stab at our own disguise your hero and. 122 00:11:16,96 --> 00:11:19,96 Do I detect a bit of personal prejudice to a degree. 123 00:11:20,14 --> 00:11:20,41 Perhaps 124 00:11:21,83 --> 00:11:25,77 but there's a lot of truth in what I've said to certain people take from thirty to 125 00:11:25,77 --> 00:11:31,75 forty five minutes for a coffee break. I can remedy that. 126 00:11:31,77 --> 00:11:34,96 Not John they're good workers. 127 00:11:34,97 --> 00:11:38,97 Otherwise that I had their names long before this. 128 00:11:38,99 --> 00:11:44,82 No there has to be another solution to this is human nature. 129 00:11:44,84 --> 00:11:47,33 And you're the expert so I'm giving you the problem. 130 00:11:48,77 --> 00:11:51,99 And I'm expecting a solution out. 131 00:11:52,31 --> 00:11:57,02 Now you may have an educational problem with yours. But one way or another. 132 00:11:57,27 --> 00:12:00,46 I want our people to realize management side of. Problem. 133 00:12:00,63 --> 00:12:01,77 The dollars and cents 134 00:12:01,77 --> 00:12:06,84 that you hire people must be taught not to take advantage of a situation 135 00:12:06,84 --> 00:12:07,97 that just grew like topsy 136 00:12:20,36 --> 00:12:27,17 is a present for you. Jones from a banks. Gone. 137 00:12:39,82 --> 00:12:44,27 I know you're seeing one of those before but this one special target or. 138 00:12:46,91 --> 00:12:50,53 Instead of an hour. This one measures ten minutes. 139 00:12:50,55 --> 00:12:53,73 The theoretical length of time of one of our coffee breaks. 140 00:12:55,38 --> 00:12:59,63 I want you to use this twice daily at ten and three. 141 00:13:00,70 --> 00:13:06,17 For the length of time necessary for you to come up with a solution diet problem. 142 00:13:08,63 --> 00:13:09,12 The problem. 143 00:13:09,23 --> 00:13:13,58 So I didn't see you down for coffee mat thought maybe you might be heard 144 00:13:13,58 --> 00:13:19,37 that her right doesn't own have a never mind you'll hear about all this is a cup of 145 00:13:19,37 --> 00:13:25,29 coffee. Thank you for the coffee any time any time. 146 00:13:27,95 --> 00:13:34,93 I have a least it keeps my cross to the stairways name with 147 00:13:34,93 --> 00:13:37,28 one vital answer question.